TERMS AND CONDITIONS

Rocky Highroad – Terms & Conditions

Welcome to Rocky Highroad! By making a purchase through our webshop, you agree to the following terms and conditions.

1. General

  • Applicability: These terms apply to all orders placed via the Rocky Highroad webshop.

  • Prices: All prices are listed in euros and include VAT.

  • Payment: Payments can only be made using the payment methods offered in our webshop.

  • Delivery: We aim to deliver orders within 1 week within the Netherlands. For international orders, delivery may take longer depending on the destination. In rare cases, delivery may be delayed, but we will keep you informed.

2. Privacy Policy

At Rocky Highroad, we respect and protect your privacy.

  • What data do we collect? Name, address, email address, phone number, and payment details.

  • Why do we collect this data? To process your order and provide customer support.

  • How do we protect your data? All data is securely encrypted and only accessible to authorized personnel.

  • Your rights: You have the right to access, correct, or request the deletion of your personal data. Please contact us if you wish to exercise these rights.

3. Return Policy

We hope you love your Rocky Highroad item, but if something isn’t quite right, we’ve got you covered.

  • Items can be returned within 14 days of delivery, provided they are unworn, unused, and in their original condition with tags attached.

  • To initiate a return, please contact our support team with your order number.

  • Once approved, you will receive instructions for sending your item back.

  • Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.

4. Shipping Information

We do our best to deliver your order quickly and safely.

  • Delivery Time: Within the Netherlands, estimated delivery time is 1 week. International delivery times may vary.

  • Shipping Costs: Calculated at checkout based on your shipping address.

  • Customs Fees: Orders shipped outside the EU may be subject to customs fees or import duties, which are the responsibility of the customer.

5. Payment Terms

We offer a variety of secure payment methods.

  • Available Methods: iDeal, Credit Card, PayPal, Klarna, and others listed at checkout.

  • Security: All payments are encrypted to protect your information.

  • Extra Charges: Some payment providers (e.g., PayPal) may charge additional fees.

6. Disclaimer

We carefully compile the information on our website. However, errors may occur.

  • Prices & Product Information: Rocky Highroad reserves the right to update prices and product details at any time without prior notice.

7. Cookie Policy

Rocky Highroad uses cookies to improve your browsing experience.

  • Types of cookies: Functional (for site operation), analytical (to improve our service), and marketing cookies (only with your consent).

  • Consent: On your first visit, you will be asked to accept or decline cookies. You can change your preferences at any time.

8. FAQ

What is the shipping time? Within the Netherlands, orders are delivered in about 1 week. International orders may take longer.
How can I return my order? Please refer to our return policy above.
More questions? Contact us via our contact form and we’ll be happy to help.